One agent across SMS and website chat that answers patient questions, books appointments, and hands off to your team the moment a human is needed.
Get startedWebsite chat and text messages run on the same brain, the same knowledge, and the same conversation history.
Nights and weekends included. The messages that used to sit until Monday get answered now.
Clinical, urgent, or unusual? The agent stops, flags it, and pages a real person instead of guessing.
From your website chat widget, a text to your practice number, or a reply to a reminder.
Run it in draft mode where staff approve every reply, or let it auto-send inside the hours you set.
Anything clinical or risky is held back and escalated to the staff member you nominate.
Only if you turn that on. Auto-send is off by default and is configured per channel, with its own hours and escalation rules.
Layered guardrails intercept clinical questions and emergencies before anything is sent, and route them to a person.
Yes — messaging runs inside the same HIPAA-compliant platform, with audit logging on every AI action.
