Privacy Policy

Effective Date: March, 20th 2023

R&J Technologies (DBA KloudMD) (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring the confidentiality and security of your personal information. This Privacy Policy explains how we collect, use, and disclose information when you use our HIPAA-compliant practice management software (the “Software”) and related services (collectively, the “Services”). By using our Services, you agree to the terms of this Privacy Policy.

Information We Collect

We collect the following types of information:

a. Business Information: When you sign up for our Services, we collect information about your business, such as your company name, address, and contact information.

b. User Information: When you create an account, we collect your name, email address, and other contact information. We also collect your login credentials, such as your username and password.

c. Usage Information: We automatically collect information about your interactions with our Services, such as the features you use, the pages you visit, and the date and time of your access.

d. Technical Information: We collect technical information about your device and internet connection, such as your IP address, browser type, operating system, and other relevant details.

How we use your information

We use your information for the following purposes:

a. To provide and maintain our Services, including ensuring the proper functioning of our Software and improving its features.

b. To communicate with you, such as sending you notifications, responding to your inquiries, and providing technical support.

c. To maintain the security and integrity of our Services, including preventing unauthorized access and protecting your information from loss, theft, or misuse.

d. To comply with legal obligations, such as responding to law enforcement requests and court orders.

Data Retention

We retain your information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. We delete all text messages from our vendors and do not store any call recordings.

How We Protect Your Information

We take the security of your information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, access controls, and secure data storage.

Third-Party Vendors

We use third-party vendors for telecommunication services. Although we do not share your information with these vendors, they may have access to your information to provide their services. We require our vendors to comply with all applicable privacy and data protection laws, including HIPAA.

No Sharing of Your Information

We do not sell, rent, or share your information with any third parties, except as required by law or in connection with a merger, acquisition, or sale of our assets.

HIPAA Compliance

We are committed to maintaining the highest standards of privacy and security in accordance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA). Our Services have been designed to comply with HIPAA’s Privacy, Security, and Breach Notification Rules.

a. Protected Health Information (PHI): In the course of providing our Services, we may have access to, process, or store Protected Health Information (PHI) on behalf of our customers. We strictly follow HIPAA requirements to protect the privacy and security of PHI.

b. Business Associate Agreement (BAA): We are willing to enter into a Business Associate Agreement (BAA) with customers who are considered Covered Entities under HIPAA. The BAA outlines our responsibilities and obligations related to the use, disclosure, and safeguarding of PHI.

c. Security Measures: We implement robust technical, administrative, and physical safeguards to protect PHI from unauthorized access, use, or disclosure. These measures include encryption of data at rest and in transit, strict access controls, regular security assessments, employee training, and incident response plans.

d. Data Breach Notifications: In the unlikely event of a data breach involving PHI, we will notify affected customers promptly and take appropriate measures to mitigate the impact of the breach, as required by HIPAA.

Children’s Privacy

Our Services are not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information from our records.

International Data Transfers

Our Services are primarily operated in the United States. If you are located outside of the United States, please be aware that any information you provide to us may be transferred to and processed in the United States, where data protection laws may be different from those in your country. By using our Services, you consent to this transfer and processing of your information.

Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information, such as the right to access, correct, delete, or restrict the processing of your information. To exercise any of these rights, please contact us at the email address provided in Section 8. We will respond to your request within a reasonable timeframe, in accordance with applicable law.

California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA). To learn more about your California privacy rights, please review our CCPA Privacy Notice, available upon request.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make any material changes, we will notify you through the Services or by email. Your continued use of our Services after the effective date of the updated Privacy Policy indicates your acceptance of the changes.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

R&J Technologies (DBA KloudMD)
Email: [email protected]

Last Updated: March, 20th 2023