Voice AI answers the clinic line day and night, books wellness and sick visits, and sends true emergencies to your referral ER instead of into a voicemail box.
Get startedHear Voice AI answer now. Patient details changed for HIPAA.
Vet clinics lose the same calls twice: the 8am sick-visit rush nobody can pick up, and the 9pm owner who is scared and gets a recording. KloudMD Voice AI answers both. It books the recheck or wellness visit against real availability, takes refill and food requests as structured notes, and reads your emergency criteria out loud so the owner drives to the ER instead of waiting for a callback.
It runs on the same agent that covers after hours and daytime overflow. Common PIMS are ezyVet, Cornerstone, AVImark, IDEXX Neo, Covetrus Pulse, and Shepherd — the full list is on integrations.
We read your providers, services, hours, and insurance list from the system you already run.
Keep the number patients already know. After-hours, overflow, or every call — you choose.
Most practices are answering real calls within a day. You watch it ring.
A live medical answering service is a person with a script. They greet in your name, take a message, and page on-call if the protocol says so. That is the same job as voicemail — with a human in the middle, billed per minute.
Voice AI does that job and then finishes it. It checks real availability, books while the caller is still on the line, and only wakes a person when your rules say to. Patients who want a human during office hours still get a warm transfer.
| Live answering service | KloudMD Voice AI | |
|---|---|---|
| Who answers | HIPAA-trained operator | KloudMD Voice AI (says so if asked) |
| Pickup | Queue / hold, then a person | First ring, ~400ms |
| End of the call | A message in their portal | A booked visit, note, or transfer — in your EHR |
| On-call | Often pages to be safe | Only the call types you mark as escalate |
| Clinical advice | No | No — document and route. 911 / 988 when needed |
| Typical cost | $1–$2 per minute, plus overage | Not a bucket of human talk time |
| Morning work | Staff re-type the portal | Transcript and the appointment already there |
Unedited production call handled by Voice AI. Personal info beeped for HIPAA. Same agent that covers after-hours and overflow.
Yes — that is a rule you write. You tell us which presentations are emergencies and which ER you refer to, and the agent gives the owner that instruction and logs the call for the morning.
It takes the refill request as a structured note — patient, owner, medication, pharmacy — and creates the follow-up task. Approving the refill stays with your team.
The agent never pretends to be a person and says so when asked. You control the greeting and how it introduces itself.
It books against the same scheduling layer the rest of KloudMD uses, with 50+ EHR and practice-management integrations.
A live answering service takes a message and pages on-call. Voice AI answers on the first ring, books into your EHR while the caller is still on the line, and only transfers or pages when your rules say to.
