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✦  Two-Way Texting

Text your patients like they text everyone else

A shared team inbox on your practice number — with AI that answers routine questions and books appointments over text.

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Your number, textable

Patients text the same number they call. Your whole team sees and answers from one shared inbox.

AI answers first

Hours, directions, pricing, "can I book?" — the AI handles routine asks instantly and hands off the rest to your team.

Missed-call text back

Every missed call triggers an instant text, so the patient who couldn't reach you doesn't call your competitor.

How it works

1

Patient texts (or calls and misses)

The conversation opens in your team inbox with the patient's history attached.

2

AI or staff responds

AI resolves the routine ones — including booking a real appointment — and flags what needs a human.

3

Everything is on the record

The full thread lives with the patient, searchable by anyone on the team who needs it.

What you get

  • Shared inbox — no more "who has the phone?"
  • Full conversation history per patient
  • AI booking over text into your real schedule
  • Missed-call text back on every line
  • Photos and attachments both ways
  • Carrier-registered (A2P) so messages actually deliver

Common questions

Can patients text our existing office number?

Yes — we text-enable the number patients already know. Calls keep working exactly as before.

Who replies — AI or my staff?

Both. The AI takes the routine questions instantly; anything it shouldn't answer gets routed to your team with context. You control where that line is.

Is texting patients HIPAA-okay?

We keep it HIPAA-conscious: consent tracking, minimal PHI in outbound messages, and access controls on the inbox. We'll walk you through the policy side in the demo.

See it on your own practice

15 minutes, your real workflows, no pressure.

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