Texts, calls, eFax, Gmail, Outlook, website inquiries and social DMs in one shared team inbox.
Get startedEvery new text, email, DM and website inquiry is read by the AI the moment it arrives. It answers the routine ones, books appointments straight onto your schedule, and passes the rest to the right person on your team.
What are your Saturday hours?
AIWe’re open 9 to 1 on Saturdays. Want me to book you in?
Any openings this week for a new patient?
AIThursday at 10:30 is open. You’re booked, see you then!
I got a bill for my visit on the 3rd, I thought insurance covered it?
Patients will not download a portal app to ask if you take Aetna. If the reply comes from a staff member’s personal phone, you have a HIPAA problem and a conversation that leaves when they do.
Every call to the practice line is logged on the patient’s profile, next to their texts and emails. Miss one and the patient gets a text back right away, so the conversation keeps going instead of going to the next practice on Google.
Referrals, records and lab results still arrive by fax. KloudMD gives you a fax number in the same inbox: incoming faxes arrive as PDFs, get matched to the right patient, and outgoing faxes go from the dashboard. No machine, no paper tray, no faxes sitting on a printer.
Connect the practice’s Google Workspace or Microsoft 365 mailbox. Patient emails show up in the team inbox on the patient’s thread, and replies go out from your own address, so patients see the practice email they know.
Hi, I got a bill for my visit on the 3rd. I thought my insurance covered it?
Hi Jen, your plan applied $60 to your deductible. I've attached the breakdown. Happy to help if anything looks off.
Inquiries from your website, Facebook page and Instagram DMs land in the same inbox. The AI can answer them and book a real appointment, so a late-night DM turns into a visit on the schedule.
Texts to your office number, phone calls, eFax, Gmail and Outlook email, website inquiries, Facebook Messenger and Instagram DMs. Each patient gets one thread across all of them.
Yes. We text-enable the number they already know. Voice keeps working.
Yes. You connect your Gmail (Google Workspace) or Outlook (Microsoft 365) mailbox, and replies go out from that address.
You get a fax number inside KloudMD. Incoming faxes arrive as PDFs and are matched to the patient; you can send faxes from the dashboard too.
Both. You choose. The AI can take routine questions and booking. Everything else lands in the team inbox with the thread attached.
We sign a BAA, control who can see the inbox, and keep PHI in outbound texts to the minimum the workflow needs. This is not a consumer iMessage.
The practice is registered for A2P. Unregistered 10DLC is why so many reminder tools silently fail.
