Voice AI takes the full new-patient intake on the phone — name, date of birth, insurance, reason for visit — and writes the appointment into your EHR before the caller hangs up.
Get startedHear Voice AI answer now. Patient details changed for HIPAA.
A new patient calls once. If that call ends in a message, you are now chasing someone who is already calling the next practice on the list — which is exactly how missed calls turn into lost revenue you never see on a report.
KloudMD Voice AI finishes the intake instead of collecting a callback number. It captures demographics and date of birth (which most EHRs require before a chart can exist), asks your insurance questions, routes by reason for visit, books the slot, and texts your digital-forms link while the caller is still interested. Works with the systems on integrations, and uses the same agent as your after-hours line.
We read your providers, services, hours, and insurance list from the system you already run.
Keep the number patients already know. After-hours, overflow, or every call — you choose.
Most practices are answering real calls within a day. You watch it ring.
A live medical answering service is a person with a script. They greet in your name, take a message, and page on-call if the protocol says so. That is the same job as voicemail — with a human in the middle, billed per minute.
Voice AI does that job and then finishes it. It checks real availability, books while the caller is still on the line, and only wakes a person when your rules say to. Patients who want a human during office hours still get a warm transfer.
| Live answering service | KloudMD Voice AI | |
|---|---|---|
| Who answers | HIPAA-trained operator | KloudMD Voice AI (says so if asked) |
| Pickup | Queue / hold, then a person | First ring, ~400ms |
| End of the call | A message in their portal | A booked visit, note, or transfer — in your EHR |
| On-call | Often pages to be safe | Only the call types you mark as escalate |
| Clinical advice | No | No — document and route. 911 / 988 when needed |
| Typical cost | $1–$2 per minute, plus overage | Not a bucket of human talk time |
| Morning work | Staff re-type the portal | Transcript and the appointment already there |
Unedited production call handled by Voice AI. Personal info beeped for HIPAA. Same agent that covers after-hours and overflow.
Whatever your intake requires — typically name, date of birth, phone, email, insurance and member ID, reason for visit, referring provider, and preferred location or provider. The fields are yours to set.
The agent says so plainly, offers your self-pay option or a referral message if you have one, and logs the call. No promised callback that nobody makes.
The agent never pretends to be a person and says so when asked. You control the greeting and how it introduces itself.
It books against the same scheduling layer the rest of KloudMD uses, with 50+ EHR and practice-management integrations.
A live answering service takes a message and pages on-call. Voice AI answers on the first ring, books into your EHR while the caller is still on the line, and only transfers or pages when your rules say to.
