Voice AI answers the ortho line, books new injuries and post-op follow-ups, and escalates the calls your surgeons actually want to hear about.
Get startedHear Voice AI answer now. Patient details changed for HIPAA.
Ortho phones spike on Monday mornings and after every weekend game, and the calls are not interchangeable: a fresh injury wants a same-day slot, a post-op patient wants the surgeon, and half the volume is asking where an MRI result went. A per-minute answering service turns all three into messages your surgical coordinator re-types.
KloudMD Voice AI books the same-day injury against real availability, takes a structured post-op note, and escalates by surgeon and on-call rotation. It also covers the PT side of the practice — see physical therapy answering — and books into the systems on integrations.
We read your providers, services, hours, and insurance list from the system you already run.
Keep the number patients already know. After-hours, overflow, or every call — you choose.
Most practices are answering real calls within a day. You watch it ring.
A live medical answering service is a person with a script. They greet in your name, take a message, and page on-call if the protocol says so. That is the same job as voicemail — with a human in the middle, billed per minute.
Voice AI does that job and then finishes it. It checks real availability, books while the caller is still on the line, and only wakes a person when your rules say to. Patients who want a human during office hours still get a warm transfer.
| Live answering service | KloudMD Voice AI | |
|---|---|---|
| Who answers | HIPAA-trained operator | KloudMD Voice AI (says so if asked) |
| Pickup | Queue / hold, then a person | First ring, ~400ms |
| End of the call | A message in their portal | A booked visit, note, or transfer — in your EHR |
| On-call | Often pages to be safe | Only the call types you mark as escalate |
| Clinical advice | No | No — document and route. 911 / 988 when needed |
| Typical cost | $1–$2 per minute, plus overage | Not a bucket of human talk time |
| Morning work | Staff re-type the portal | Transcript and the appointment already there |
Unedited production call handled by Voice AI. Personal info beeped for HIPAA. Same agent that covers after-hours and overflow.
Yes. Escalation is per provider and per rotation, so a post-op concern reaches the right surgeon while a scheduling question never does.
It captures the fields you specify — employer, claim number, adjuster, date of injury — and routes the call to whoever handles comp in your office.
The agent never pretends to be a person and says so when asked. You control the greeting and how it introduces itself.
It books against the same scheduling layer the rest of KloudMD uses, with 50+ EHR and practice-management integrations.
A live answering service takes a message and pages on-call. Voice AI answers on the first ring, books into your EHR while the caller is still on the line, and only transfers or pages when your rules say to.
