Weave is the phone, text, review, and payments bundle a lot of dental offices already pay for. KloudMD is that layer plus scheduling, CRM, forms, campaigns, and workflows — written into the system you chart in today.
Get startedWeave earned the comms category. Desk phones, two-way text, review requests, text-to-pay, reminders. Online scheduling and forms sit on higher plans. In 2026 they added an AI receptionist on top of that suite. For a dental or optometry office that wants one vendor for the handset and the review flywheel, Weave is a coherent product.
KloudMD is not “Weave but with a better bot.” It is the practice operating layer Weave does not try to be: online booking with live EMR writeback across 50+ systems, a CRM and pipeline that tracks source to revenue, a form builder, invoices and deposits, email/SMS campaigns, review reply, and no-code workflows. Phones and Voice AI are on that platform. They are not the platform.
You do not migrate charts. Keep Dentrix, Open Dental, or whoever you chart in. If you cut Weave over, we move the number, the texts, the review ask, and the booking widget so patients are not in two inboxes. Details: texting, reviews, payments.
KloudMD is one platform. Scheduling, inbox, forms, payments, reviews, campaigns, and phones share one patient profile and one calendar.
Website widget, Google booking, waitlist, multi-provider, two-way EMR sync.
One profile per patient. Every call, form, and payment on it. Source tracked to revenue.
SMS, email, web chat, and phone in one thread. Team chat next to it.
Builder, auto-send before the visit, e-sign, saved to the profile.
Deposits at booking, invoices, pay-by-link, payment plans.
Email/SMS campaigns, review asks, ad conversions on booked visits.
No-code automations on booked, cancelled, no-show, missed call, form-in.
VoIP, recordings, call tracking — plus Voice AI if you want the line answered.
Appointments, revenue, missed calls, staff, and which channel actually booked.
Dedicated account manager, monthly meetings, we implement it. Not a help article and a ticket queue.
Booking, inbox, forms, payments, reviews, campaigns, phones — one platform. Not add-on SKUs and a second invoice.
Every module writes to the same profile and the same schedule. Staff do not swivel between four tabs that do not talk.
Weave hands you a comms suite and a help center. KloudMD connects the EHR, stands up booking and the inbox, trains the desk, and stays on the account.
EHR connection, booking, inbox, forms, phones. You do not get a login and a 40-page help center.
Typical practices are booking and answering on the real number within 24 hours. We stay on the call until it works.
Yours, by name. They know the schedule, the call flow, and the EHR — not a rotating ticket queue that starts from zero.
A standing monthly review: what booked, what leaked, what to change. Not a QBR you have to beg for on an enterprise SKU.
Weave charges Elite for booking and forms, then an add-on for AI. KloudMD is one front office: widget, forms, CRM, inbox, phones — included.
Scheduling, CRM, inbox, forms, payments, reviews, campaigns, workflows, phones, website. Not a stack of extra SKUs and a second invoice.
Online booking and forms are in the platform. You do not buy another SKU to get the calendar widget.
After-hours is not billed per minute. No overage on a busy Monday for the receptionist layer.
We connect the EHR and stand the desk up. You are not paying a partner to implement a product you already bought.
You are dental or optometry, happy with Weave as phones + reviews + text-to-pay, and you already have booking, forms, and a CRM you like somewhere else.
You are tired of Weave plus a widget plus a form tool plus a marketing tool. You want one front office on the EHR you already run — medical, derm, plastics, medspa, mental health, chiro, or dental.
| Weave | KloudMD | |
|---|---|---|
| What it is | Patient comms suite | Front office platform |
| Sweet spot | Dental / optometry phones + reviews | Private practices consolidating the stack |
| Online booking | Higher-tier add-on | Core — live EMR sync, waitlist, custom flows |
| CRM / pipeline / lead source | Customer profile | Pipeline, source, revenue — not just a caller ID card |
| Two-way text + inbox | Yes | Yes — SMS, email, chat, phone on one profile |
| Forms + e-sign | Elite / add-on | Builder, auto-send, e-sign |
| Payments | Text-to-pay | Deposits, invoices, plans, text-to-pay |
| Reviews | Core strength | Requests, monitoring, reply AI |
| Campaigns / email | Limited | Email + SMS campaigns, ad conversions on booked visits |
| Workflows | Light automations | No-code on booked, no-show, missed call, form-in |
| Phones | Core Weave VoIP | Practice VoIP + optional Voice AI |
| AI receptionist | Add-on on the suite | Module — not the reason to switch |
| EMR / PMS depth | Strongest in dental | 50+ medical, dental, specialty, wellness |
| You keep | Your PMS / EHR | The system you chart in today |
Same list on every compare page. Voice AI is one row under Phones.
| Feature | Weave | KloudMD |
|---|---|---|
| Online booking widget | Elite plan | Yes |
| Two-way EMR / PMS calendar sync | Dental-strong; medical varies | Yes — 50+ systems |
| Multi-provider, multi-location | Yes | Yes |
| Waitlist and last-minute fills | ASAP / fill list | Yes |
| Google / Yelp booking | Limited | Yes |
| Custom booking flows (questions, verify, approve) | Limited | Yes |
| Recall / due-back campaigns that book | Reminders / lists | Yes — reply can book |
| Feature | Weave | KloudMD |
|---|---|---|
| Unified patient profile (every call, form, payment) | Caller / customer card | Yes |
| Lead pipeline with stages | No real sales pipeline | Yes |
| Lead-source tracking to booked / showed / paid | Call tracking, not revenue stages | Yes, through revenue |
| Tags, lists, and contact management | Partial | Yes |
| Patient portal / self-service | No | Yes |
| Document and file storage on the profile | Limited | Yes |
| Feature | Weave | KloudMD |
|---|---|---|
| Unified inbox (SMS, email, chat, phone) | Texts + calls | Yes |
| Two-way SMS | Yes | Yes |
| Email on the same thread (Gmail / Outlook) | Limited | Yes |
| Website chat widget | Limited | Yes |
| Canned replies and templates | Yes | Yes |
| Internal team chat | Yes | Yes |
| Appointment reminders (SMS + email) | Yes | Yes |
| Missed-call text-back | Yes | Yes, can book |
| Feature | Weave | KloudMD |
|---|---|---|
| Practice VoIP / desk phones | Core product | Yes |
| Call recording and transcription | Yes | Yes, on the profile |
| Voicemail-to-text | Yes | Yes |
| IVR / auto-attendant | Yes | Yes |
| Call tracking / dynamic numbers | Yes | Yes |
| Voice AI receptionist | Add-on | Yes — module, not the product |
| After-hours and overflow coverage | Via AI add-on / staff | Yes |
| Feature | Weave | KloudMD |
|---|---|---|
| Drag-and-drop form builder | Elite / add-on | Yes |
| Auto-send intake before the visit | Elite | Yes |
| E-signatures | Elite | Yes |
| HIPAA file uploads | Elite | Yes |
| Medical form templates | Limited | Yes |
| Feature | Weave | KloudMD |
|---|---|---|
| Invoices and estimates | No full AR | Yes |
| Deposits at booking | Partial | Yes |
| Text-to-pay / pay-by-link | Text-to-pay | Yes |
| Payment plans / recurring | Buy now, pay later | Yes |
| Card processing logged to the profile | In-suite payments | Yes |
| Feature | Weave | KloudMD |
|---|---|---|
| Email and SMS campaigns | Limited email / bulk SMS | Yes |
| Automated review requests | Core strength | Yes |
| Review monitoring and reply AI | Limited | Yes |
| Google / Meta conversions on booked visits | No booked-visit offline conversions like ours | Yes — booked / showed / sold |
| AI site / SEO content | No | Yes |
| Website popups and widgets | No | Yes |
| Feature | Weave | KloudMD |
|---|---|---|
| Visual no-code workflow builder | Light automations | Yes |
| Triggers: booked, cancelled, no-show, missed call, form-in | Light | Yes |
| Live dashboards (appointments, revenue, leads) | Call / comms analytics | Yes |
| Missed-call analytics | Partial | Yes |
| Staff productivity reporting | Partial | Yes |
| Feature | Weave | KloudMD |
|---|---|---|
| AI texting that can book | Limited | Yes |
| AI follow-up / reactivation | Lists, not journeys | Yes |
| Insurance verification AI | No | Yes |
| AI scribe / clinical notes | No | Yes |
| Feature | Weave | KloudMD |
|---|---|---|
| One product, not a bundle of apps | Comms suite — booking/forms bolted on Elite | Yes — one platform |
| One patient profile for calls, texts, forms, payments, bookings | Caller card, not a practice profile | Yes |
| One inbox for SMS, email, chat, and phone | Calls + texts | Yes |
| Widget, staff, text, and Voice AI write the same calendar | Only if Elite scheduling is on | Yes |
| Workflows span booking, inbox, forms, and payments | Light, inside comms | Yes |
| Every channel writes back to the EHR / PMS | Dental-strong; not every channel | Yes — 50+ systems |
| Same lead from ad click → booked → showed → paid | Call tracking, not booked → paid | Yes |
| No third-party glue to make modules talk | Still glue for CRM / campaigns / EHR depth | Native — no glue required |
| Front desk works one screen | Still a widget + CRM + email tab | Yes |
| Feature | Weave | KloudMD |
|---|---|---|
| One bill for the front office | One comms bill — booking/forms on Elite | Yes — one platform |
| Online booking included (not a higher tier) | Elite plan | Included |
| Forms / e-sign included | Elite / add-on | Included |
| CRM + pipeline included | Caller card, not a pipeline | Included |
| Team inbox + two-way text included | Texts + calls | Included |
| Practice phones included | Yes — that is the product | Included |
| After-hours answering included (not per-minute) | AI receptionist is an add-on | Included — not a minute bucket |
| Deposits / text-to-pay included | Text-to-pay yes; not full AR | Included |
| Review requests included | Yes | Included |
| Email / SMS campaigns included | Limited; SMS caps | Included |
| Workflows included | Light | Included |
| Implementation included | You configure it | Included — we do the work |
| Per-minute or overage billing | Plan tiers + SMS limits | No receptionist overage |
| Still need a second vendor for the desk | Yes — widget, CRM, campaigns, forms | No — this is the desk |
| Feature | Weave | KloudMD |
|---|---|---|
| Who implements the product | You set up most of the suite | We do it — EHR, booking, inbox, phones |
| Time to go live | Days to weeks of configuration | Typically live in under a day |
| Human support vs help-center first | Help center, then chat / tickets | Humans who know the practice |
| Front-desk training | Docs and webinars | Yes — we train the desk |
| Dedicated account manager | On higher tiers | Yes — dedicated, by name |
| Monthly account meetings | No standing monthly operating review | Yes — monthly meetings |
| Direct Slack / Teams with the vendor | No | Yes |
| Priority support / SLA | Ask them | Yes |
| Will build a missing EHR integration | No | Yes — we build it |
| Feature | Weave | KloudMD |
|---|---|---|
| EHR / PMS integrations | Best in dental / optometry | 50+ medical, dental, specialty, wellness |
| HIPAA + BAA | Yes — confirm current BAA | Yes, BAA included |
| SOC 2 | Ask them | SOC 2 Type II |
| Native mobile app | Yes | Yes |
| Public API | Limited | Yes |
| Have to migrate the chart to start | No | No |
Providers, services, hours, and the insurance list come from the schedule you already run. No chart migration to go live.
Booking, inbox, forms, payments, reviews, campaigns, phones, Voice AI — cut over one surface at a time so patients are not double-texted.
Every call, form, booking, and payment lands on the same patient profile. Charting stays where it is until you decide otherwise.
No. Booking, inbox, forms, payments, reviews, and phones go live on top of the system you chart in today. Notes stay where they are.
You do not need it to be one to start. KloudMD is the front office — schedule, CRM, inbox, forms, billing, marketing, automations, phones — connected to 50+ practice systems. Chart in the system you use today.
No. Voice AI is one row. The switch is whether you want a comms suite or the booking, CRM, forms, billing, and campaigns sitting next to those phones.
Yes, as an add-on. If that is the only gap, stay. If you still have a separate widget, form tool, and email tool, you do not have a platform.
Two texting numbers and two review programs is how patients get double-messaged. Pick one inbox. Charting can stay on the PMS either way.
Weave is strongest in dental and optometry. KloudMD is used across primary care, derm, plastics, medspa, mental health, chiro, and dental.
Dedicated account manager, by name. Monthly meetings on what booked and what leaked. We connect the EHR, configure the desk, and train the staff. Slack or Teams with the team that implemented you. Not a help article and a ticket queue.
Scheduling, CRM, inbox, forms, payments, reviews, campaigns, workflows, and phones are the platform — not add-on SKUs. Implementation, a dedicated account manager, and monthly meetings are included. After-hours is not billed per minute.
Bring the widget, the form tool, and the Weave invoice. We will show what one platform replaces.
Get started