Resources
Data, playbooks and scripts for running a healthcare front desk, drawn from the calls, texts and bookings that run through KloudMD.
Monday Is the Busiest Day for Practice Phones: Call Volume and Missed Rates by Day and Hour
Data from roughly 100,000 inbound calls: Monday is the busiest day, 11am the busiest hour, and the miss rate is flat at 35% to 38% until…
Practice Growth44% of New-Patient Requests Arrive After Hours: Data From Over 60,000 Web Inquiries
Of over 60,000 new-patient and consultation requests submitted through practice websites, 44% arrived outside business hours. Volume barely drops until 10pm.
Patient TextingWhen Do Patients Text Their Doctor? Hour-by-Hour Data From More Than 100,000 Texts
Patients text their doctor's office mostly during the day: 83% between 8am and 6pm, peaking at 11am, with one in nine texts arriving in the evening.…
Scheduling & No-ShowsAppointment Cancellation Rates by Booking Lead Time: Data From About 160,000 Online Bookings
Cancellation rate climbs 3.3x between same-day and two-week-out bookings, while the no-show rate stays flat at 2.1% to 2.9%. Data from about 160,000 appointments.
Front Desk & PhonesHow Many Patient Calls Go Unanswered? What Roughly 180,000 Inbound Calls Show
Across roughly 180,000 inbound calls to several hundred medical practices, 39% ended without a live answer. Most of those misses happened during business hours, not after…