Resources
Data, playbooks and scripts for running a healthcare front desk, drawn from the calls, texts and bookings that run through KloudMD.
Shared Phone Numbers and Family Bookings: Why Matching Patients by Phone Alone Fails
When a parent books for a child from a shared number, phone-based matching puts the child's visit on the parent's chart. Here is the household model…
Practice GrowthKloudMD vs Podium for Medical Practices: Feature-by-Feature
Both put texting, phones, reviews and an AI agent on a shared inbox. The differences that matter for a practice are EHR write-back scheduling, an AI…
Practice GrowthPlastic Surgery Practices: Handling Consult Requests That Arrive After Hours
Nearly half of web consult requests land when the desk is closed. Here is when they arrive, what the first reply must do, and a same-hour…
Practice GrowthDental Offices: Reactivating Overdue Hygiene Patients by Text
Practices send 2.4 texts per patient reply and patients text back most at 11am. Here is a three-message hygiene reactivation sequence built on that data, and…
Practice GrowthTherapy Practices: Intake and Scheduling for Clinicians Across Multiple Offices
In SimplePractice the office lives on the appointment, not the clinician. Here is how to map clinicians to offices, run intake, and keep reschedules in sync…
Practice GrowthMed Spas: Booking Consults Online Without Losing Leads
44% of consult requests arrive after hours and 2+ week bookings cancel 12.9% of the time. Here is how to build online consult booking that keeps…
Practice GrowthChiropractic Practices: Filling the Schedule With an AI Receptionist
The three chiropractic call types, what 'done' looks like for each, and how an AI books into on-premise ChiroTouch with no API and no exposed provider…
Patient TextingText Templates for No-Show Recovery and Patient Reactivation
Three complete template sets (prevention, no-show recovery, reactivation) with send timing, stop rules, and the cancellation data that says which messages matter.
Patient TextingMed Spa Consultation Booking Script and Follow-Up Texts
A word-for-word consultation phone script and the exact text sequence that holds the booking, with send timing based on cancellation data from about 160,000 appointments.
Front Desk & PhonesDental Front Desk Phone Script: Greeting, Triage, and Booking (With Examples)
Word-for-word phone scripts for every dental call type, plus the branch most scripts skip: the 39% of calls that never reach a person.