Front Desk & Phones
Data, playbooks and scripts for running a healthcare front desk, drawn from the calls, texts and bookings that run through KloudMD.
Front Desk & Phones
Dental Front Desk Phone Script: Greeting, Triage, and Booking (With Examples)
Word-for-word phone scripts for every dental call type, plus the branch most scripts skip: the 39% of calls that never reach a person.
Front Desk & PhonesHow to Set Up an After-Hours Call Flow for a Medical Office
After hours, 55% of calls go unanswered and weekends hit 56%. Here is the four-bucket after-hours protocol, what the caller hears at each step, and how…
Front Desk & PhonesMonday Is the Busiest Day for Practice Phones: Call Volume and Missed Rates by Day and Hour
Data from roughly 100,000 inbound calls: Monday is the busiest day, 11am the busiest hour, and the miss rate is flat at 35% to 38% until…
Front Desk & PhonesHow Many Patient Calls Go Unanswered? What Roughly 180,000 Inbound Calls Show
Across roughly 180,000 inbound calls to several hundred medical practices, 39% ended without a live answer. Most of those misses happened during business hours, not after…