Patient Texting
Data, playbooks and scripts for running a healthcare front desk, drawn from the calls, texts and bookings that run through KloudMD.
Text Templates for No-Show Recovery and Patient Reactivation
Three complete template sets (prevention, no-show recovery, reactivation) with send timing, stop rules, and the cancellation data that says which messages matter.
Patient TextingMed Spa Consultation Booking Script and Follow-Up Texts
A word-for-word consultation phone script and the exact text sequence that holds the booking, with send timing based on cancellation data from about 160,000 appointments.
Patient TextingTwo-Way Patient Texting and HIPAA: What Is Allowed and What Is Not
Every guide says BAA, encryption, consent. This covers the operating layer: which texts carry PHI, what the inbox must record, what an AI reply may say,…
Patient TextingWhen Do Patients Text Their Doctor? Hour-by-Hour Data From More Than 100,000 Texts
Patients text their doctor's office mostly during the day: 83% between 8am and 6pm, peaking at 11am, with one in nine texts arriving in the evening.…